‘Westfield 311’ reporting & service request tool launches

Submitted by City of Westfield

Westfield has launched Westfield 311. It’s not a phone number, but rather a new digital tool that makes it easier for residents to report issues and request city services through the city’s website or mobile app.

Willis

“My goal is for residents to feel empowered and more connected to their local government,” Mayor Scott Willis said. “I view this new resource as a tool for the City to keep improving and be more accountable in how we serve our community.”

Through Westfield 311 and SeeClickFix, residents can report nonemergency issues such as potholes, broken sidewalks, and streetlight outages. They can also request services such as snow removal or ask for information. Requests can be submitted 24 hours a day, 365 days a year, and users can track the status of their requests in real time.

Westfield 311 and SeeClickFix are for non-emergencies only. In an emergency, call 911 for immediate help.

SeeClickFix is available as a free download in the Apple App Store and Google Play. After creating an account, residents can submit requests directly to the city and receive updates as their issue is being addressed.

To report an issue, request a service, or create an account, visit westfieldin.gov/311.