Ascension St. Vincent Heart Center named among top 5% nationally for patient experience

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As the healthcare community celebrates National Hospital Week, Ascension St. Vincent Heart Center, 10580 N. Meridian St., Carmel, announces it has achieved the Healthgrades 2026 Outstanding Patient Experience Award™.

This prestigious distinction places the Heart Center among the top 5 percent of hospitals nationwide for patient experience. Notably, this marks the second consecutive year that the facility has received this elite recognition, reinforcing its position as a national leader in cardiovascular care and patient satisfaction.

Commitment to patient-centric excellence

Healthgrades evaluates patient experience performance by applying a comprehensive methodology to 10 critical patient experience measures, ranging from cleanliness and noise levels to doctor and nurse communication.

“This recognition is a direct reflection of the tireless dedication of our care teams,” said Lori Shannon, President of Ascension St. Vincent Heart Center. “To be ranked in the top 5 percent for two straight years proves that our commitment to providing compassionate, personalized care isn’t just a goal – it is our culture. As we enter Hospital Week, there is no better way to celebrate our staff than by acknowledging the profound impact they have on our patients’ lives every single day.”

Exceeding national standards

By consistently achieving high scores in patient-reported surveys, Ascension St. Vincent Heart Center continues to outperform national averages in three key areas:

• Effective Communication: Ensuring patients and families are fully informed and heard throughout their journey.
• Care Coordination: Providing seamless transitions and attentive bedside support.
• Healing Environment: Maintaining a quiet, clean, and supportive atmosphere conducive to recovery.