Articles by Amy Shankland

Many readers may recall my series on the story of my adoption and reunion with my birthparents. I have a painful addition to that story to share today. At the…

“I don’t trust anyone who doesn’t laugh.” – Maya Angelou Joyful workplaces perform better than others. They’re more productive, less stressful, energetic, and downright fun. They attract fresh talent. People…

This week we’re talking about showing appreciation to customers by spreading joy to them in bigger ways. Remember a good old-fashioned phone call from a real human being? This concept…

We’re continuing our discussion about how to spread joy to customers by being creative when thanking them. Last week I covered thank you notes. This week I’ll highlight other, simple…

“The most fundamental psychological need is to be appreciated.” – William James, the father of psychology Do you feel appreciated as much as you should be in life? Chances are…

“Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer, author & speaker Hopefully by now you’re on the path to being a more joyful person/employee and you’re gaining…

“Give the world the best you’ve got anyway.” – Mother Teresa Up until now I’ve shared stories, research, examples, ideas, and experiences with the idea that we work with (mostly)…

At this point in the series, you may be thinking, “There is absolutely no way I can do even half of these things. I don’t have the time. Or the…