Suburban Hospice, formerly Hancock Regional Hospice, has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 5 percent of all eligible SHP clients in the nation for the 2019 calendar year. Suburban Hospice is the only hospice in Indiana to earn this designation.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said SHP President Rob Paulsson.
Suburban Hospice Executive Director Jeannie Crowe said, “This distinction is especially meaningful to us because every single member of this team really wants to do their best work for each patient and family. Our mission to “alleviate suffering” guides the practice of our whole team. Sometimes suffering is physical, sometimes it is emotional or spiritual, we want our patients to know that our mission is not just words, it is our daily guide. ‘Kindness, one person at a time’ is not just a tagline, but how we approach each patient, each spouse and each family member, every day, every time. We are honored and humbled to be entrusted with the care of our patients and families at a very sacred time in their lives. We thank them all for their confidence in us, and we will continue to earn it each and every day.”
Read more about the SHPBest awards program, including methodology and award recipient lists at this link.
About Suburban Hospice
Suburban Hospice is a not-for-profit hospice company serving patients and families in Greenfield, Noblesville, Lebanon and surrounding areas. Owned by Hancock Health and with affiliate agreements with Riverview Health and Witham Health, Suburban Hospice serves patients and families at home, in long-term care and assisted living, and in hospital settings as needed. Kindness is the heart of our expert care.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.