Hendrix
The National Alliance of Insurance Education & Research has announced that Kari Hendrix is the 2023 Outstanding Customer Service Representative (CSR) of the Year Recipient for the state of Indiana. She is a Commercial Lines Senior Account Executive/OCIP Administrator at Dimond Bros. Insurance based in the Carmel office.
To qualify for this top state honor, Hendrix submitted the winning essay on the topic,
Empathy is an important aspect of customer-facing jobs, and it will only become more important as companies place a greater emphasis on making customer interactions feel natural and effective. Explain how empathy has helped you become a better CSR. Give three examples of how you’ve used empathy in your role and describe the positive effects it’s had on your organization.
Additionally, Hendrix was selected for having demonstrated outstanding service and professionalism within the insurance community.
Hendrix has over 40 years of experience in the insurance industry and has earned the CIC and AIC designations. She is passionate about learning and keeping up to date with changes so she can best serve her clients. She is a resident of Noblesville and enjoys reading, crocheting, fairy gardens, camping, and having sleepovers with her grandchildren. Her favorite quote is “After every storm there comes a rainbow. You just have to be open to see it.”
“Kari Hendrix was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious award,” said William J. Hold, MBA, CRM, CISR, President & CEO of the National Alliance. “Kari Hendrix represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.”
The National Outstanding CSR of the Year Award carries a $2,000 cash prize and a scholarship for the recipient’s employer to any program offered by the National Alliance. The National winner also receive a distinct gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. Additionally, the winner’s name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas.