Smart911 is now available to all individuals and families in Hamilton County. The free service allows residents to create a safety profile for their household that includes key information they may want 9-1-1 call takers and first responders to have in the event of an emergency.
Schemmer
“Smart911 has been proven to save lives,” said Jeff Schemmer, Executive Director of Hamilton County Public Safety Communications. “The information provided enables us to know exactly where we are going and who we are looking for in a house fire or at the scene of a car accident. Those details save critical time in an emergency.”
When they register, residents will be asked for directions to and photos of their home, medical conditions and photos of their family members, and the make and model of their vehicles. Residents can even add photos of their pets.
“When a citizen makes an emergency call their safety profile is automatically displayed to the 9-1-1 call taker,” Schemmer explains. “This allows them to send the right response teams to the correct location with the accurate information.”
Smart911 also enables citizens to link both home and work addresses to mobile phones, which can be passed on to responders in the field for a more detailed, rapid response.
“Mobile phones currently do not provide an address to the 9-1-1 call taker,” Schemmer explains. “We either get the address for the cell tower your phone is near or the latitude and longitude that requires us to do triangulations to figure out where you’re at. By linking your cell phone to your home address, we’ll be able to save precious time.”
Residents can create their safety profiles at smart911.com. They can also download the Smart911 app at the Apple Store or on Google Play. All information is optional. For more information, contact Hamilton County Public Safety Communications at (317) 776-4401 or HCPSCommunications@hamiltoncounty.in.gov.