City launches innovative interpretation tool available in over 350 languages
The City of Fishers has partnered with Propio Language Services to provide inclusive, top-tier multi-lingual customer service to its more than 100,000 residents.
Propio is an innovative language service that offers instant access to interpreters for over 350 languages through Video Remote Interpreting and Over-the-Phone Interpreting Services, as well as document translation.
Fishers’ latest effort to enhance inclusivity allows all residents to access city resources, including Public Safety, Fishers Health Department, and City Court information, easily and securely.
The city’s new translation and interpretation services include:
- Over-the-Phone Interpreting (OPI), where city employees can conference in a Propio representative to determine the language and connect the resident directly with an interpreter in their preferred language.
- Video Remote Interpreting (VRI), allowing residents to connect with an interpreter by video when doing business in person at the City Services Building, 3 Municipal Drive, and the Fishers Health Department Clinic, 8937 Technology Drive. This technology is also being rolled out to public safety teams working in the field.
- Fast and accurate document translation and localization services for documents and digital content for internal use.
Fadness
“We are proud to introduce our new language translation and interpretation service, reflecting the diverse cultures that make up our growing city,” Mayor Scott Fadness said. “This initiative underscores our commitment to supporting everyone and ensures that every resident has an equal opportunity to engage with the City of Fishers.”
For faster service, Spanish-speaking individuals can access over-the-phone interpretation services by calling (317) 595-3111 and selecting option 2. They will be connected to a Propio representative who will inquire about the nature of their call to ensure accurate and efficient routing. Additionally, Propio will provide real-time translation for any prerecorded messages, ensuring clarity as callers navigate to the appropriate department. Should there be a need to leave a message or facilitate a return call, Propio will continue to offer their translation expertise to bridge the communication gap.
During business hours, visitors and callers to the City Services Building can use these services in two ways: a kiosk for video translation services in over 350 languages, including American Sign Language (ASL) or by calling the City of Fishers customer service line at (317) 595-3111 and requesting translation services via phone or video chat. This technology ensures a seamless communication between city staff, the resident, and the translator, fostering efficient transactions and clear resolution of inquiries.
Learn more about the City’s translation services at fishers.in.us/Residents.
About Propio Language Services
Founded in 1998, Propio Language Services is an industry leader in over-the-phone interpretation, video remote interpretation, in-person interpretation, and document translation services. Propio offers superior interpreter quality and technology-oriented solutions to clients, driving the highest value in the industry. Visit Propio-LS.com to learn more.
Greetings,
This is a great initiative and as a language service provider I share the passion for providing access to the limited English speaking community. Was there a RFP issued for this opportunity? We are a local consulting and language service provider and were not aware of the City’s efforts in this area.
Sincerely,