Articles by Amy Shankland

Dear Readers, I hope you enjoyed the Joy at Work and Lightening Your Mental Load series. Now it’s time to return to the world of empty nest adventures. One common…

Many readers may recall my series on the story of my adoption and reunion with my birthparents. I have a painful addition to that story to share today. At the…

“I don’t trust anyone who doesn’t laugh.” – Maya Angelou Joyful workplaces perform better than others. They’re more productive, less stressful, energetic, and downright fun. They attract fresh talent. People…

This week we’re talking about showing appreciation to customers by spreading joy to them in bigger ways. Remember a good old-fashioned phone call from a real human being? This concept…

We’re continuing our discussion about how to spread joy to customers by being creative when thanking them. Last week I covered thank you notes. This week I’ll highlight other, simple…

“The most fundamental psychological need is to be appreciated.” – William James, the father of psychology Do you feel appreciated as much as you should be in life? Chances are…

“Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer, author & speaker Hopefully by now you’re on the path to being a more joyful person/employee and you’re gaining…