Sitel Group is planning to locate an office in Fishers, bringing up to 350 jobs to the city by the end of next year. Sitel is a tech company focused on customer experience.
The Miami-based firm plans to locate near 121st Street and Cumberland Road, investing more than $4 million to lease and equip a 42,000 square-foot facility. Sitel is describing the Fishers location as its new Midwest hub. The company plans to be fully operational in this new location later this fall.
“Sitel choosing Indiana to establish a Midwest hub is a reflection on our state’s strong economic climate, thriving business community and talented workforce pipeline,” said Indiana Secretary of Commerce Jim Schellinger, in an agency news release. “This company operates all over the world and had a number of options for growth even here in the Midwest. We’re extremely grateful to welcome them to Indiana, where hundreds of Hoosiers will benefit from the quality career opportunities this expansion will create.”
Sitel describes itself as a global firm, employing 75,000 people across 27 countries and is hiring and training for claims adjusters in Fishers. Interested applicants may apply online. Information on upcoming career fairs will also be posted online.
Small
“Fishers is a great city, and the caliber of talent within the community is what excites us the most about opening our newest flagship customer experience center here,” said Mike Small, CEO – Americas, Sitel Group. “When I took on the role of CEO – Americas, I knew we needed to revamp our contact center strategy to ensure we were servicing our clients in the best possible way. This meant identifying key markets that not only complements our business plan but communities in which we can plant roots and create a positive economic impact. For one of the largest financial services and insurance companies with whom we work, Central Indiana is the prime location.”
The Indiana Economic Development Corporation offered Sitel up to $2.25 million in conditional tax credits based on the company’s job creation plans. These incentives are performance-based, meaning until Hoosiers are hired, the company is not eligible to claim incentives. The city of Fishers will consider additional incentives.
“Sitel’s global presence and commitment to community will be a welcome addition to Fishers business community,” said Fishers Mayor Scott Fadness. “Our shared core values in entrepreneurship and innovation make today’s announcement more than establishing their Midwest flagship operations, but also a new partnership in our efforts to make Fishers a smart, vibrant and entrepreneurial city.”