Indiana American Water customer portal shut down after cyberattack

By GREGG MONTGOMERY
WISH-TV | wishtv.com

A cyberattack on American Water has caused the utility to shut down its customer service portal.

The attack affects 1.4 million Indiana American Water customers as well as those nationally, the company revealed Monday. The cyberattack happened Thursday.

An online announcement from the company said, “In an effort to protect our customers’ data and to prevent any further harm to our environment, we disconnected or deactivated certain systems. We proactively took MyWater offline, which means we are pausing billing until further notice. We are working diligently to bring these systems back online safely and securely.

Camden, New Jersey-headquartered American Water said Monday it was working to bring its systems back up but had no timeline.

Billing has been paused until further notice, and no late charges or shutoffs will happen while the customer service portal is down.

The company believes its water and wastewater services have not been impacted.

Indiana American Water serves more than 50 communities in the state. In central Indiana, customers are based in ZIP codes including Camby, Converse, Crawfordsville, Fairland, Fishers, Franklin, Greentown, Greenwood, Noblesville, Indianapolis, Kokomo, Lafayette, Mooresville, Muncie, Needham, New Whiteland, Noblesville, Plainfield, Richmond, Russiaville, Selma, Seymour, Shelbyville, Sheridan, Summitville, Terre Haute, West Lafayette, West Terre Haute, Whiteland, and Winchester.

This story was originally published by WISH-TV at wishtv.com/news/local-news/indiana-american-water-customer-portal-shut-down-after-cyberattack.

Our MyWater website is currently unavailable

Editor’s note: The following appears at the top of the webpage located at amwater.com/inaw:

American Water learned of unauthorized activity in our system determined to be the result of a cybersecurity incident. In an effort to protect our customers’ data and to prevent any further harm to our environment, we disconnected or deactivated certain systems. Currently scheduled appointments will be rescheduled as soon as possible. For relevant status updates, please visit this link for more information.